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Saturday, October 6, 2012

How to Talk to Analysts [for user members of a JAD team]


      Don't be bashful. Analysts on the team are counting on you to tell what you know and to correct their misconceptions and oversights.
      Help the analyst to understand how your work is done. Provide a context for your remarks. Give examples.
      Ask for the features you need to do your work. Don't assume that your needs are unimportant or impossible to meet.
      Ask for the features that make your work easier, even in small ways.
      Make a distinction between features you must have and those that would be nice for you. Set priorities and make them clear to the analyst
      Do state the obvious (once, at least). Don't assume that something you know is "common knowledge."
      Ask for clarification. Don't assume that you are the only one confused. If an analyst starts talking " computerate," bring them gently back down to Earth.
      Restate the analyst's points in your own words to make sure you understand each other.
      Mention problems that you see when you see them. Don't assume problems will " get worked out later."
      Discuss needs you will have after the system is finished. Plan ahead for working independently once the analyst has gone on to other projects. 

●   Be open to ideas and maintain a non-judgmental stance.



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